SkillGateway proudly announces the successful conclusion of a three-week training program focused on hospitality excellence for the staff of HADRAMI MANDI RESTAURANT in Mogadishu. The primary aim of this program was to enhance the knowledge, experience, and skills of the restaurant staff in providing exceptional customer service and creating a welcoming environment for all guests.
The training covered key aspects of good hospitality, including creating an attractive and pleasant atmosphere, serving customers professionally, and understanding the intricacies of food and beverage services. Participants were educated on customer service best practices, ensuring that every guest experiences outstanding service from the moment they enter until their departure.
The program also focused on cultural hospitality, emphasizing the importance of making guests feel valued and respected. Staff learned the essential techniques for creating a memorable dining experience, including handling customer queries, maintaining a friendly demeanor, and adapting to diverse customer needs.
Additionally, the training highlighted the legal and ethical standards involved in hospitality, ensuring that participants understood the regulations and guidelines necessary to provide a safe and pleasant experience for all customers. This included health and safety procedures, proper food handling, and customer rights.
By the end of the program, participants gained valuable insights into how they can elevate their customer service, create a more inviting atmosphere, and contribute to the overall success of HADRAMI MANDI RESTAURANT. The team is now better equipped to offer top-tier hospitality services that align with international standards.
SkillGateway remains committed to empowering Somali businesses through specialized training programs that enhance skills, improve service delivery, and contribute to national development. We look forward to continuing our work with restaurants and hospitality businesses across Somalia to raise the standard of customer service and hospitalityicipants were educated on customer service best practices, ensuring that every guest experiences outstanding service from the moment they enter until their departure.
The program also focused on cultural hospitality, emphasizing the importance of making guests feel valued and respected. Staff learned the essential techniques for creating a memorable dining experience, including handling customer queries, maintaining a friendly demeanor, and adapting to diverse customer needs.
Additionally, the training highlighted the legal and ethical standards involved in hospitality, ensuring that participants understood the regulations and guidelines necessary to provide a safe and pleasant experience for all customers. This included health and safety procedures, proper food handling, and customer rights.
By the end of the program, participants gained valuable insights into how they can elevate their customer service, create a more inviting atmosphere, and contribute to the overall success of HADRAMI MANDI RESTAURANT. The team is now better equipped to offer top-tier hospitality services that align with international standards.
SkillGateway remains committed to empowering Somali businesses through specialized training programs that enhance skills, improve service delivery, and contribute to national development. We look forward to continuing our work with restaurants and hospitality businesses across Somalia to raise the standard of customer service and hospitality
